Terms & Conditions
You may place an order through the checkout on our website or by calling our sales department Monday through Friday 8 o’clock a.m. to 5 o’clock p.m. eastern standard time. We will not accept mail order requests.
If you need to cancel an order, please contact us by phone within 24 hours of your order placement. If you cancel after your order ships you will be responsible for both to and from the shipping cost and the same for orders that are reused at the time of delivery without prior cancellation and orders that are returned to us due to incorrect shipping addresses.
We are committed to offering our customers the lowest possible prices on all our products. We try to keep all prices on the website as accurate as possible, however, factors beyond our control do arise and make it necessary to adjust prices without prior notice. If the situation arises you will be contacted by a sales representative before your order has been processed.
If the product you are searching for is not currently listed online, it may be available through our website. Please contact us by phone to find out if the item you are looking for is available. Also, please note, by placing an item in your shopping cart, the item is not reserved. Items are reserved after the checkout process is completed. If an item is listed on our website and is no longer available, we will contact you by phone or email
No sales tax will be charged unless you are a resident of Massachusetts. The state tax is 6.25 % and will change to your order if your shipping address is a Massachusetts location.
We will ship to the 48 continental US states only. We cannot ship to PO Boxes, so a street address is necessary to complete an order. Presently we cannot ship to address is outside the US. Please contact us by phone if you need special shipping requirements, such as separate shipping addresses for multiple items on your order. Otherwise, all items will be shipped to the same address
We use FedEx and UPS to ship all items that do not exceed over 150 pounds. All orders shipping with UPS will include insurance up to $100. All oversized items that exceed 108 inches combined dimensions in items over 150 pounds or special handling orders will be shipped via common carrier. Any order that exceeds 150 pounds or the size requirements will not calculate a shipping charge during checkout. A sales associate from Janco will contact you with the shipping estimate. Also, we do not ship c.o.d.
Please note on items shipped with a common carrier, there will need to be one or several people present at the delivery address to receive and unload the items. Common carrier drivers are not required to unload or help with the delivery of any items shipped.
Ship Complete Policy
In most cases, Janco will ship all items in an order together to offer you the lowest shipping cost. If we are out of stock on an item we will not hold in order to ship complete, we will ship in-stock items and ship remaining items when they are back in stock. All deliveries are pending credit approval, merchandise availability, delivery, and weather conditions.
Orders are usually shipped within 48 hours after processing your order. Any items listed on our website that are special orders will ship as soon as they are available. A sales representative will contact you within 24 hours with an estimated delivery date. We do not guarantee the delivery time of any item please allow sufficient time for delivery.
Please note we do not guarantee any shipping dates, use the information below as a timeline, please note these dates are effective after the 48 hours it takes to process your order.
- Next Day Air. Next business day after the ship date.
- 2nd Day Air. Within 3 business days after the ship date.
- Ground. Within 3 or 10 business days after the ship date.
- Order tracking. Upon completion of your order including credit card or payment authorization, you will be emailed with a tracking number and the carrier so that you may track your order
Missing or Damaged Merchandise
We apologize for any problems that may have occurred with your order. Please contact us by phone 24 hours a day 7 days a week. If our main office is closed, please leave a message with our answering service and a sales representative will return your call within 24 hours. We will try to assist you as quickly as possible. For orders damaged or lost during shipping via UPS or common carrier please follow the instructions below
Check all items for any signs of damage before accepting the shipment, and make note referencing any damage on the bill of lading before the delivery person leaves we have about you.
- Check the number of packages delivered with the packing slip.
- Open your packages and check for any damage or missing items.
- Please contact us within 3 days of delivery if any items are missing or damaged by phone.
All items purchased at our website are returnable up to 30 days after your purchase date. Items may only be returned if they are in their original carton and are unused. Any regular stock item is returnable for a full refund or exchange. Special orders may be returned within 30 days of receipt, but are subject to a 25% restocking charge or the manufacturer’s restocking charge. No items that have been used, custom made or special may be returned. No exceptions.
The shipping cost of the item, return shipping, and the cost of shipping and replacement item, are the sole responsibility of the customer. Please know any item is returned to our company without prior written or verbal authorization will not be processed and will not be credited. If you would like to return an item purchased online to our store located in Easton Massachusetts you will need to bring the item in its original packaging original packing slip and or invoice or receipt and valid identification.